On November 11th, a three-member delegation from a renowned French health supplement enterprise visited Rich Packing's Guangzhou production base to conduct on-site inspection of the stick sachet packaging machine they had ordered. During the visit, the French client carried their own electrolyte powder for on-site trial production.
Emmy, Business Manager of Rich Packing, accompanied the delegation throughout and addressed various inquiries, while Engineer Mr. Yang provided the French team with comprehensive training on equipment installation, maintenance, and cleaning—covering the entire process from film threading and sachet filling volume adjustment to bag length modification.
Impressed by the machine's outstanding performance in packaging, the rapid order delivery speed, and the comprehensive technical support services, the French client spoke highly of Rich Packing. They also conducted on-site inspections of other interested equipment, including granulators, fluidized bed dryers, automatic capsule filling machines, and premade pouch packing machines, laying a solid foundation for in-depth cooperation in the future.
As a seasoned manufacturer with 32 years of experience in the R&D and manufacturing of pharmaceutical packaging machinery, Rich Packing's sachet packaging machines suitable for packaging powder, granule, liquid, gel, etc., can pack back sealing, three side sealing, four side sealing, irregular sealing. Rich Packing has developed its sachet stick packaging machine tailored to the high-standard requirements of the European market, with specific customization for the material characteristics of the French client. During the trial production, the equipment fully met the strict requirements of the French client through its three core advantages: precise filling accuracy, one-click bag length adjustment, and ease of cleaning and operation.
Due to its fine particles and poor fluidity, electrolyte powder has long been a technical challenge in the packaging industry—uneven filling easily leads to product weight deviations, which undermines consumer trust. Rich Packing's vertical form fill seal machine is equipped with dual servo motors and a high-precision filling system, with an optimized feeding structure tailored to the properties of electrolyte powder, achieving an ultra-high filling accuracy of ±0.5%. During the on-site trial production, the French client randomly sampled 100 pouches of 10g electrolyte powder, and all samples showed weight deviations within ±0.05g, fully complying with EU cGMP, EMA, pharmaceutical, and food packaging standards.
"When packaging our electrolyte powder with traditional equipment, the weight deviation often reaches 5%-8%, which not only causes raw material waste but also exposes us to the risk of consumer complaints," said the head of the French delegation. "The accuracy of this sachet packaging machine exceeds our expectations and can effectively ensure product consistency."
The French client's electrolyte powder products cover multiple specifications such as 5g, 10g, and 20g, requiring frequent switching of packaging sizes. Rich Packing's stick pouch packing machine is equipped with an intelligent touchscreen control system, supporting one-click switching of bag lengths from 5cm to 20cm without manual disassembly and adjustment. The entire process can be completed in just 10 seconds. Compared with the more than 30 minutes required for specification changes with traditional equipment, this significantly improves production efficiency. "We need to switch packaging specifications 4-5 times a day," introduced the client's technical representative. "The one-click adjustment function saves us more than 2 hours of production time every day, greatly reducing costs."
The EU Regulations on Food Contact Materials and Hygiene (EC 178/2002) impose extremely strict hygiene requirements on production equipment. Rich Packing's vertical stick packing machine has focused on compliance since its design:
♦ Modular Design: All material-contacting components are made of 316L stainless steel, supporting tool-free quick disassembly. The machine body has no hygiene dead corners, and the entire cleaning process takes only 30 minutes.
♦ User-Friendly Operation: The touchscreen supports multilingual interfaces including French, English, and German, with graphic operation steps. New employees can master independent operation within 1 hour.
♦ Dust-Proof Sealing Design: The electrical structure and the operation system of the strip packaging machine are independent of each other, and the feeding system adopts a fully sealed structure. This effectively prevents electrolyte powder from dusting and leaking, ensuring a clean workshop environment and avoiding the risk of cross-contamination.
"The easy-to-clean design is crucial for us," said the French client. "It not only helps us easily pass EU hygiene audits but also reduces labor input in the cleaning process."
During the visit, Engineer Mr. Yang provided hands-on practical training of stick packing machine for the French team, covering all scenarios of core equipment operation:
♦ Film threading techniques and sachet forming adjustment to ensure flat and wrinkle-free packaging bags with tight seals;
♦ Digital adjustment of filling volume settings via the touchscreen to enable quick adjustments when switching between different packaging specifications;
♦ Rapid troubleshooting and resolution of common faults (such as film jamming and loose sealing);
♦ Key points of daily maintenance (such as lubrication of moving parts and replacement of wearing parts) to extend the service life of the equipment.
"Mr. Yang's training is very detailed and practical, and we can now operate and maintain the equipment independently," said the technical director of the French team. "Rich Packing's service goes beyond equipment delivery, and this full-process technical support is exactly the partner trait we need."
After the completion of the trial production and training, the French delegation visited the production lines of Rich Packing's Guangzhou base, focusing on inspections of granulation machine, fluidized bed dryer, automatic capsule filler, doypack packing machine, and other equipment. "We are expanding our production line scale and need a reliable equipment partner," said the delegation leader. "Rich Packing's comprehensive product portfolio and professional manufacturing strength make us full of confidence in future cooperation."
The French client placed the order for the stick filling machine in late October, and Rich Packing completed production, commissioning, and delivery in just 2 weeks. "The delivery speed has pleasantly surprised us," admitted the client. "We originally worried that equipment delays would affect our production plan, but Rich Packing delivered on schedule while ensuring quality, fully demonstrating its strong production capacity and customer-centric service philosophy."
The on-site inspection concluded successfully. The French client fully recognized the equipment performance, Rich Packing's professional services, and product quality, officially confirming the acceptance of the stick pack filling machine and expressing their willingness to deepen cooperation in the future.
"Cooperating with European clients requires excellence in quality standards, delivery timeliness, and technical support," said Business Manager Emmy. "The recognition from this French client is an affirmation of our products and services. Rich Packing will continue to focus on technological innovation and customer needs, providing more reliable packaging solutions for global pharmaceutical and health supplement enterprises."
For more details on Rich Packing's stick packing machines and other products, please contact the Rich Packing team for customized quotes and technical consultations.
Correo electrónico : manager@richpacking.cn
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